Answer patient complaints with a clear, calm letter in half the time
The problem
Patient complaints take hours: reading long letters, picking out every point, finding the right tone that is sympathetic but not defensive. Meanwhile the deadline to acknowledge and reply keeps running.
Pain point we researched: Devon LMC: supporting practices to respond to complaints with confidence
How it gets solved
Paste an anonymised complaint and get an acknowledgement and a first draft of the reply that answers every point, apologises where right and explains next steps.
Example: a two-page letter arrives about a delayed referral and a rude phone call. In ten minutes you have the list of points raised, a same-day acknowledgement and a draft reply in plain words that the doctor checks, corrects and signs.
- Time saved
- about 2 to 3 hours per complaint
Based on reading, structuring and drafting a reply by hand; checking and signing stay with you. Rough estimate; your results will vary.
The ready-to-paste text + step-by-step instructions
€9
VAT included, one-time payment. Taking 3? €19 instead of €27.
Works with the AI you already use: ChatGPT, Claude, Gemini or others. Download the PDF right after payment.
Tools you can use
- ClaudeVisit site (opens in new tab)
AI assistant, good at long, careful texts. Use whichever AI you prefer.
- ChatGPTVisit site (opens in new tab)
AI assistant for drafting the text. Claude, Gemini or any other AI you already use works the same way.
- GeminiVisit site (opens in new tab)
Google’s AI assistant, handy if you already use Gmail and Google Docs.
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Questions
Do I need new software?
No. You use the AI you already have and the tools listed above.
What do I get after paying?
A PDF with the ready-to-paste text and step-by-step instructions, to download straight away.