Automatic 'your glasses are ready' texts
When an order arrives, the patient gets a text with collection hours, with no phone tag.
The problem
Staff spend time calling patients whose glasses or contact lenses have arrived, often leaving voicemails.
What it could earn or save you
Rough estimate- Time
- Roughly 1 to 2 hours a week
How we got this: Based on replacing ~10-20 pickup calls a week. Rough estimate; your results will vary. Your results depend on your business; this is an illustrative estimate, not a guarantee.
How to switch it on
- 1
Create a saved text template in Weave or Podium.
- 2
Send it when you mark the order as received.
- 3
Include opening hours and a link to book a fitting if needed.
- 4
Send one reminder after 7 days if not collected.
Tools you can use
- WeaveVisit site (opens in new tab)
Patient communication platform: texting, reminders, reviews and phones for healthcare practices.
- PodiumVisit site (opens in new tab)
Business texting, review requests and web chat.
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Template and prompt
Privacy & compliance: Never paste patient names, health details or records into general AI tools like ChatGPT or Gemini; use them only to draft generic templates. Send real patient messages through a HIPAA- (US) or GDPR- (EU/UK) compliant system, with a signed BAA or data processing agreement where needed. AI here is for admin and wording only, never for diagnosis or clinical advice. Check your professional body’s rules on consent and marketing.
Template:
Hi {first_name}, your order is ready to collect at {practice}. We're open {hours}. See you soon!AI prompt (generic text only, no patient data):
Write a cheerful, short text telling a customer their new glasses are ready to collect. Under 160 characters.