Win back patients who stop before the plan ends
Patients without a next appointment get a check-in text and a booking link within 3 days.
Patients who drop mid-plan are lost revenue and poorer outcomes. A 3-day nudge fixes both.
The problem
Many patients stop after the pain eases and never finish their plan.
Pain point we researched: Koira: 100 small businesses on where their time goes
What it could earn or save you
Rough estimate- Time
- About 1 to 2 hours a week
- Money
- Illustrative: rebooking 3 sessions a week at ~$70 = about $210 a week
How we got this: Rough estimate. Your results depend on your business; this is an illustrative estimate, not a guarantee.
How to switch it on
- 1
Run a weekly "no future appointment" report in Cliniko or Jane.
- 2
Send a check-in text with a booking link.
- 3
Follow up once after a week.
- 4
Note reasons for dropping off.
Tools you can use
- ClinikoVisit site (opens in new tab)
Practice management for physios and allied health, with SMS reminders and forms.
- JaneVisit site (opens in new tab)
Clinic software for allied health: booking, intake forms, charting, payments.
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Template and prompt
Template:
Template:
Hi {first_name}, how’s it feeling since your last session? Your plan had {n} sessions to go. Book here: {link}AI prompt (generic text only, no personal data):
Write a caring, non-pushy rebooking text for physio patients.