Reply to every review in minutes
Use AI to draft thoughtful replies to Google and TripAdvisor reviews, in your voice.
The problem
Replying to reviews shows you care, but finding words after a long shift is hard, especially for negative ones.
What it could earn or save you
Rough estimate- Time
- About 1 hour a week
- Money
- Indirect: active replies can improve how your listing looks to new guests
How we got this: Based on drafting ~10 replies a week in 1 minute each instead of 5 to 7 minutes. Your results depend on your business; this is an illustrative estimate, not a guarantee.
How to switch it on
- 1
Once a week, open your Google Business Profile reviews (and other platforms you use).
- 2
Paste each review into ChatGPT with the prompt below.
- 3
Edit the reply so it sounds like you, then post it.
- 4
For complaints, take it offline: offer a phone number or email.
Tools you can use
- Google Business ProfileVisit site (opens in new tab)
Your free Google listing, where customers leave and read reviews.
- ChatGPTVisit site (opens in new tab)
AI assistant for writing messages, quotes and posts. Free plan available.
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Template and prompt
You're the owner of {restaurant}, a {type of place} in {city}. Write a short reply (max 60 words) to this review. Warm, human, specific to what they mentioned. If negative: thank them, apologise sincerely, no excuses, invite them to contact {email}. Never offer refunds or freebies in public. Review: [paste]