Handle reviews calmly and professionally
Draft calm replies to positive and negative reviews, including tricky complaints.
The problem
Garages get emotional reviews. A defensive reply looks worse than the complaint.
What it could earn or save you
Rough estimate- Time
- About 1 hour a week
How we got this: Based on drafting replies in a minute instead of agonising over wording. Your results depend on your business; this is an illustrative estimate, not a guarantee.
How to switch it on
- 1
Check your Google reviews weekly.
- 2
Use the prompt below, then edit the draft.
- 3
For complaints, never argue details in public; invite them to call.
- 4
Thank positive reviewers and mention the work done.
Tools you can use
- Google Business ProfileVisit site (opens in new tab)
Your free Google listing, where customers leave and read reviews.
- ChatGPTVisit site (opens in new tab)
AI assistant for writing messages, quotes and posts. Free plan available.
Tool links are plain links for now. Some may later become affiliate links, which will always be labelled. Check each tool’s current pricing on its site.
Template and prompt
You're the owner of {garage}. Reply to this review in max 60 words. Calm, professional, never defensive. If negative: acknowledge their frustration, don't argue facts, invite them to call {phone} to resolve it. Review: [paste]